Last Updated: 12/02/2025
At Creo Mortgage (“Company,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website (https://creomortgage.com), submit a loan application, use our digital services (including https://shawnlloyd.my1003app.com/), or interact with us through SMS and online tools.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please discontinue use of our site and services.
We collect several categories of information to process mortgage applications, improve our services, and ensure secure client interactions.
This includes information you voluntarily provide when applying for a mortgage or communicating with us:
• Name
• Address
• Email address
• Phone numbers (including mobile numbers)
• Account credentials (if creating an account)
• Employment & income information
• Social Security Number
• Property information
• Documentation uploaded through our application portal
Collected automatically when you use our website or digital systems:
• IP address
• Browser type & version
• Device information
• Pages viewed
• Time spent on pages
• Interaction patterns
This includes information processed by:
• Machine learning tools
• Document recognition systems
• Fraud detection systems
• Lead-capture technology
We use EchoID by RaekData to enhance identity verification and secure website interactions.
EchoID may use:
• Digital fingerprinting
• Identity resolution
• Behavioral analytics
All data processed through EchoID is handled according to strict privacy and security standards, and is used only to enhance the safety, fraud prevention, and performance of our services.
We use the information collected for the following purposes:
• Processing mortgage applications
• Managing your account or loan file
• Communicating with you about your application
• Verifying identity and preventing fraud
• Personalizing website interactions
• Improving website performance
• Optimizing lead intake and client workflows
We may contact you to:
• Provide loan updates
• Request documents
• Send administrative messages
• Deliver appointment reminders
You may opt out of promotional communications at any time.
• Meeting regulatory requirements
• Conducting audits
• Monitoring fraud, cyber threats, and unauthorized access
• Leveraging EchoID & similar tools for identity confirmation
When you provide your mobile number and check the consent box on our website or loan application, you authorize Creo Mortgage to send text messages related to:
• Loan application updates
• Document requests
• Appointment reminders
• Account notifications
• Important loan-process alerts
Message frequency varies.
Message and data rates may apply.
To opt out, reply STOP.
For help, reply HELP or call (509) 471-4310.
CTIA-Required Mobile Data Sharing Disclosure
We do not share, sell, rent, or disclose your mobile number, SMS information, or opt-in data with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors strictly for operational messaging services (e.g., our SMS provider).
We do not sell your personal information. We may share your data only in the following situations:
Including:
• Loan processors
• Underwriters
• Credit bureaus
• Title & escrow companies
• Appraisal companies
• Technology vendors
• Fraud detection and security services
These partners are contractually required to protect your information.
If the Company merges, is acquired, or undergoes a reorganization, your information may transfer as part of that transaction.
We may disclose data when required by:
• Law enforcement
• Court orders
• Government agencies
We implement technical, administrative, and physical safeguards to protect your data, including:
• Encryption
• Access control
• Secure data centers
• Continuous monitoring
Despite these protections, no method of transmission online is 100% secure.
Depending on your jurisdiction, you may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your data (when legally permissible)
• Transfer of your data (data portability)
To exercise your rights, contact us using the information below.
We use cookies and similar technologies to:
• Personalize your experience
• Improve website navigation
• Analyze usage trends
• Deliver relevant advertising
You can manage cookie settings in your browser, but disabling cookies may reduce site functionality.
We retain your personal data only as long as necessary for:
• Loan processing
• Regulatory compliance
• Fraud prevention
• Audits
Once no longer needed, data is securely deleted or anonymized.
Your data may be processed in the United States or other jurisdictions that may not offer the same data protection laws as your region. We apply appropriate safeguards to protect your information regardless of location.
We conduct regular internal audits and maintain compliance with:
• Federal & state mortgage regulations
• GLBA
• CCPA
• GDPR (where applicable)
• A2P 10DLC messaging rules
• CTIA messaging guidelines
Any material changes to this policy will be posted on our website with an updated effective date.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Creo Mortgage
Fedora Ventures LLC
Email: slloyd@barrettfinancial.com
Phone: 509.993.0856
Address: 2701 East Insight Way, Suite 150, Chandler AZ, 85286